Shipping policy

Order Processing

  • Processing Time: All orders are prepared and hand-packed within 2–4 business days. Because our moss poles are handcrafted and our substrates are custom-blended, processing times may vary slightly during sales or high-volume periods.

  • Order Changes & Cancellations: Please review your order and address carefully before completing checkout. Once an order is placed, modifications or cancellations can only be accommodated before packaging begins.

Shipping Rates & Transit Times

  • Standard Shipping: Eligible non-oversized products ship for a flat rate of $6.99 USD, with free standard shipping on qualifying orders of $75 USD or more. Destination restrictions listed below still apply.

    Oversized Items: Products in our oversized shipping category use calculated UPS rates based on package weight, dimensions, and destination. The $6.99 flat rate and $75 free standard shipping offer do not apply to oversized shipping charges. Orders containing both standard and oversized products may include separate shipping charges. Your final shipping total is shown at checkout.

  • Carriers & Tracking: We ship via USPS and UPS. An automated email with tracking details will be sent as soon as your shipping label is generated.

  • Estimated Delivery: Transit times typically range between 2–6 business days, depending on carrier performance and destination.

Agricultural Compliance & State Restrictions

All custom substrate blends and soil amendments from Twizted Plants are mixed exclusively from sterile, pasteurized commercial components—never unpasteurized outdoor topsoil or native dirt.

Due to strict state agricultural quarantines, invasive pest regulations, and import permitting mandates, we do not ship organic substrates or raw soil components to:

  • California (CA)

  • Hawaii (HI)

  • Arizona (AZ)

  • Idaho (ID)

Orders placed containing restricted plant mediums destined for these states will be canceled and refunded in full.

Taxes & Transaction Terms

Applicable state and local sales taxes, along with shipping costs, are calculated and collected at checkout in compliance with state destination guidelines.

Missing, Stolen, or Delayed Packages

  • Address Accuracy: Please double-check your shipping address prior to checkout. We cannot be held responsible for packages shipped to incorrect or incomplete addresses supplied by the buyer.

  • Delivered but Not Received: If tracking confirms delivery but your package cannot be located, please check surrounding porch areas, inquire with household members and neighbors, and contact your local carrier branch.

  • Suspected Mail Theft: If you suspect theft after delivery has been verified, please file a report with your local police department or postal inspector and provide a copy of the report so we can assist you with the next steps.